Privacy Policy

1. Introduction

Jumpwait ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

Personal Information

• Name and email address when you create an account
• Payment information processed securely through Stripe
• Profile information you choose to provide
• Profile and brand avatar images you upload
• Communication preferences

Automatically Collected Information

• Device information and browser type
• IP address and location data
• Usage patterns and interactions with the platform
• Cookies and similar tracking technologies

3. How We Use Your Information

• To provide and maintain our services
• To process transactions and send related information
• To send notifications about waitlist activity, bids, and queue positions
• To respond to your inquiries and provide customer support
• To detect and prevent fraud
• To improve our platform and develop new features
• To personalize your experience using machine learning (with consent)

3.1 Image Data

When you upload profile or brand images:

• Public images are processed to remove metadata (EXIF data) for privacy
• Original images may be retained securely for service improvement purposes
• Images are stored securely and are not shared with third parties

4. Information Sharing

We do not sell your personal information. We may share information with:

• Service Providers: Payment processors (Stripe), email services (Resend), hosting (Vercel)
• Business Partners: Waitlist owners receive aggregated analytics data
• Legal Requirements: When required by law or to protect our rights

5. Data Security

We implement industry-standard security measures including encryption, secure connections (HTTPS), and regular security audits. Payment information is processed by Stripe and never stored on our servers.

6. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your account and associated data
• Export your data
• Opt-out of marketing communications

7. Cookies

We use essential cookies to maintain your session and preferences. Analytics cookies help us understand how you use our platform. You can manage cookie preferences through your browser settings.

8. Children's Privacy

Jumpwait is not intended for users under 18 years of age. We do not knowingly collect information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at [email protected]